NCR Corporation - Sep 2003 to Jan 2006

Customer Engineer

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Proactive ATM Support
Demonstrated ownership by proactively maintaining over 50 ATMs in the assigned territory, ensuring minimal unplanned outages and consistent cash availability for bank customers. Took initiative to identify and address potential issues before they impacted customers.

ATM Deployment and Training
Successfully led ATM installations at various locations across Tamil Nadu, ensuring timely and effective deployment. Took responsibility for comprehensive user training, empowering customers to manage ATMs independently. Ensured seamless knowledge transfer, resulting in reduced support requests.

Responsive Customer Support
Provided reliable and responsive support for ATM-related issues, ensuring prompt resolution and minimizing downtime. Demonstrated a customer-centric approach by offering on-site training and guidance, enhancing first-level resolution capabilities. Consistently met SLA commitments, showcasing commitment to service excellence.