Oracle Advanced Customer Services Apr 2018 to Aug 2020​

Principal Technical Account Manager

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Built Strong Client Relationships : 

As a TAM, I've successfully managed a portfolio of over 10 key clients in South India which includes major banks and enterprises. Developing strong relationships with key stakeholders allowed me to gain a deep understanding of their specific business needs. This knowledge enabled me to align deliverables to their goals, ensuring their satisfaction and maximizing the value they received from our services.

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Proactive Communication and Strategic Guidance :

Facilitated active communication with clients by organizing and leading quarterly business reviews and executive sessions.  Kept them informed of engagement progress and provided technical guidance. Offered advice on preventive maintenance, configuration, operation, and environmental factors impacting product performance &  helped customers to mitigate potential risks before they could disrupt operations.

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Trusted Technical Advisor and Advocate :

I served as a trusted advisor to my clients. My technical expertise was readily available to them, from the initial implementation stages to troubleshooting any issues they might encounter. During outages or business disruptions,  prioritized swift resolution to minimize any impact on their operations.

I advocated for my client's needs within the organization. By ensuring efficient resource allocation for services like system assessments, patching, and upgrades, helped them maintain a healthy IT environment. This dedication to client success directly contributed to consistently high service renewal rates.

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Program Manager

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Delivered Successful Projects :

Consistently delivered successful outcomes by leading cross-functional teams in executing complex migration and greenfield projects. These projects involved migrating workloads from on-premise environments to Oracle Cloud Infrastructure, transitioning from legacy hardware to Oracle Database Appliances, and consolidating workloads within Oracle Private Cloud Appliances. Ensured project success by maintaining a tight grip on scope, timeline, budget, and quality.

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Maintained Control and Transparency :

Meticulously created and maintained detailed records for deviation approvals, risks, project plans, timesheets, and contract documents. This comprehensive documentation facilitated transparency and ensured smooth project execution.

Rigorously managed project expenses to maintain healthy margins while forecasting revenue and securing the necessary resources to achieve agreed-upon milestones. Facilitated timely revenue collection by ensuring prompt invoice submission and follow-up with the customer.

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Collaboration and Communication :

Throughout the project lifecycle, actively collaborated with product teams and internal stakeholders to identify and resolve technical issues. Partnered closely with the client team to prepare their environment for a seamless launch. To ensure a smooth flow of information, established clear communication protocols with all stakeholders.

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Met Expectations and Managed Risks :

Clearly defined deliverables and established sign-off criteria, eliminating ambiguity and ensuring everyone was on the same page. Ensured regular reports on project progress and any deviations to the stakeholders and kept them updated on the ground reality. Assessed the risk and  identified potential roadblocks and communicated them to management, seeking intervention when necessary to ensure smooth project execution.